Q: How much does DDSHARED cost?

DDSHARED offers three pricing tiers: Starter for solo practices starting at $49/month, Professional for group practices at $149/month, and Enterprise for DSOs with custom pricing. All plans include zero-knowledge encryption, HIPAA compliance, and unlimited users.

Q: Do you charge per user?

No. All DDSHARED plans include unlimited users . Whether you have 2 staff members or 200, your price stays the same. You only pay based on storage and number of practice locations.

Question 1

How much does DDSHARED cost?

Accepted Answer

DDSHARED offers three pricing tiers: Starter for solo practices starting at $49/month, Professional for group practices at $149/month, and Enterprise for DSOs with custom pricing. All plans include zero-knowledge encryption, HIPAA compliance, and unlimited users.

Question 2

Is there a free trial?

Accepted Answer

Yes! We offer a 14-day free trial with no credit card required. You get full access to all features in your selected plan tier during the trial period.

Question 3

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, American Express, Discover) and ACH bank transfers for annual plans. Enterprise customers can also pay by wire transfer or check.

Question 4

Can I upgrade or downgrade my plan?

Accepted Answer

Yes, you can upgrade or downgrade your plan at any time. Upgrades take effect immediately. Downgrades take effect at the start of your next billing cycle. We will prorate any charges or credits accordingly.

Question 5

Do you offer discounts for annual billing?

Accepted Answer

Yes! Annual billing saves you 20% compared to monthly billing. For example, our Professional plan is $149/month or $1,428/year (equivalent to $119/month).

Question 6

What happens if I exceed my storage limit?

Accepted Answer

You will receive an email notification when you reach 80% of your storage limit. If you exceed your limit, we will contact you about upgrading to the next tier. We never delete your files or restrict access.

Question 7

Is HIPAA compliance included in all plans?

Accepted Answer

Yes! HIPAA compliance is built into DDSHARED by architecture, not as an add-on. Every plan includes zero-knowledge AES-256-GCM encryption, append-only audit logs, role-based access control, and a signed Business Associate Agreement (BAA).

Question 8

Do you charge per user?

Accepted Answer

No. All DDSHARED plans include unlimited users. Whether you have 2 staff members or 200, your price stays the same. You only pay based on storage and number of practice locations.

Question 9

What's included in Enterprise pricing?

Accepted Answer

Enterprise plans include unlimited storage, unlimited practice locations, white-label options, dedicated account manager, priority support with SLA, custom integrations, SSO/SAML support, and advanced compliance features for multi-location DSOs.

Question 10

Can I cancel anytime?

Accepted Answer

Yes. You can cancel your subscription at any time with no cancellation fees. You will retain access through the end of your current billing period. After cancellation, you can export all your files for 30 days.

Feature	Starter	Professional	Enterprise
Providers	1-2	3-10	Unlimited
Practice Locations	Up to 2	Up to 5	Unlimited
Storage	100GB	500GB	Unlimited
Users	Unlimited	Unlimited	Unlimited
Zero-Knowledge Encryption
HIPAA Compliance & BAA
Desktop Sync
Compliance Vault
OpenDental Integration	—
Lab Case Tracker	—
Referral Builder	—
White-Label Options	—	—
Dedicated Account Manager	—	—
SSO/SAML	—	—
Support	Email	Priority Email	24/7 Phone + Email
SLA Uptime Guarantee	—	—	99.9%

Simple, Transparent Pricing for Every Practice Size

Starter

Perfect for:

Professional

Everything in Starter, plus:

Enterprise

Everything in Professional, plus:

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Frequently Asked Questions

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